Privacy Policy

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company name, job title, and billing information.
• Technical Data: IP address, browser type, operating system, referring URLs, device information, and browsing behavior.
• Account Information: Usernames, passwords, and access credentials for client portals and support systems.
• Communication Data: Records of correspondence when you contact us via email, phone, chat, or support tickets.
• Service Data: Information related to your use of our managed IT services, including system logs, network data, and support requests.

We collect information in the following ways:

• Directly from you: When you fill out forms, register for services, contact us, or subscribe to communications.
• Automatically: Through cookies, analytics tools, and tracking technologies when you visit our website.
• From third parties: Service providers, partners, and publicly available sources where permitted by law.

We use your information for the following purposes:

• To provide, maintain, and improve our managed IT services and support.
• To process service requests, support tickets, and billing transactions.
• To communicate with you about services, updates, security alerts, and account notifications.
• To respond to your inquiries, consultation requests, and support needs.
• To send marketing communications where consent has been provided.
• To comply with legal obligations and regulatory requirements.
• To detect, prevent, and address security threats, fraud, and technical issues.

We process your personal information based on the following legal grounds:

• Contractual Necessity: To perform our obligations under service agreements.
• Consent: Where you have provided explicit consent for specific processing activities.
• Legitimate Interests: To operate and improve our business, provided your rights do not override our interests.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us deliver services (e.g., cloud hosting, backup providers, security tools, payment processors).
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To protect our rights, property, or safety, or the rights of our clients and others.

All third-party service providers are contractually obligated to maintain confidentiality and security of your information.

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Encryption of data in transit and at rest where appropriate.
• Access controls and authentication mechanisms.
• Regular security assessments and monitoring.
• Employee training on data protection practices.
• Incident response and breach notification procedures.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

When data is no longer needed, we securely delete or anonymize it. Retention periods may be extended where required by legal, regulatory, or contractual obligations.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information in Section 14.

Our website may use cookies, pixels, and similar tracking technologies to enhance your experience, analyze traffic, and support marketing efforts.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

We use the following types of cookies:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: To understand how visitors interact with our website.
• Marketing Cookies: To deliver relevant content and advertisements.

Our website and communications may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate. We take appropriate safeguards to ensure your information is protected in accordance with applicable data protection laws.

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to this website. We encourage you to review this policy periodically.

Material changes will be notified through our website or direct communication where appropriate.

On-Time MSP

505 Route 208 #30
Monroe, NY 10950

Phone: (845) 492-2083

Email: info@ontimemsp.com

If you have questions or concerns about this Privacy Policy or our data practices, please contact us using the information above.