Terms of Service

On-Time MSP provides managed IT services, cybersecurity solutions, cloud services, network management, help desk support, consulting, monitoring, maintenance, and related technology services.

Descriptions of services provided on this website are for informational purposes only and do not constitute a binding service agreement. Specific services, pricing, service levels, response times, and deliverables will be outlined in a separate written agreement, proposal, or Statement of Work (“SOW”).

You agree to use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate any applicable laws or regulations.
• Attempt unauthorized access to our systems, servers, or networks.
• Distribute malware, viruses, or malicious code.
• Interfere with website functionality or security.
• Use automated tools, bots, scrapers, or data mining software without written authorization.
• Misrepresent your identity or affiliation.

We reserve the right to restrict or terminate access to users who violate these Terms.

Clients receiving services from On-Time MSP agree to:

• Provide accurate and complete information.
• Maintain authorized access credentials.
• Cooperate in the delivery of services.
• Notify us of material changes to their technology environment.
• Maintain valid software licensing where required.
• Comply with applicable laws and regulations.

Clients remain responsible for their own business operations, internal security policies, regulatory compliance, and data management practices.

Submitting a contact form, support request, consultation request, quote request, or other inquiry does not establish a contractual relationship.

Service engagements become effective only after execution of a written agreement between the client and On-Time MSP.

Certain services may require access to a client portal or support platform.

Users are responsible for:

• Maintaining the confidentiality of account credentials.
• Restricting unauthorized access.
• Promptly reporting suspected security incidents.
• Ensuring information associated with accounts remains accurate.

On-Time MSP may suspend accounts that pose security risks or violate these Terms.

All website content, including but not limited to text, graphics, logos, icons, software, documentation, designs, trademarks, and service marks are the property of On-Time MSP or its licensors and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission.

Your use of our website is also governed by our Privacy Policy.

We take reasonable measures to protect information submitted through our website and services. However, no system, network, or method of transmission can be guaranteed to be completely secure.

Users acknowledge and accept the inherent risks associated with internet communications and electronic data transmission.

By submitting your contact information through our website, forms, chat systems, or service requests, you consent to receive communications from On-Time MSP, including:

• Service notifications
• Appointment reminders
• Account updates
• Security alerts
• Support communications

Message and data rates may apply.

You may opt out of marketing communications at any time by following the instructions included in the communication or contacting us directly.

Consent to receive communications is not a condition of purchasing services.

Our services may integrate with or rely upon third-party vendors, software providers, cloud platforms, telecommunications providers, and other service providers.

Examples may include Microsoft 365, Google Workspace, Amazon Web Services (AWS), backup providers, security vendors, and internet service providers.

We are not responsible for outages, interruptions, security incidents, pricing changes, or service failures caused by third-party providers.

While On-Time MSP employs commercially reasonable security practices, no cybersecurity solution can guarantee complete protection against malware, ransomware, phishing attacks, social engineering, zero-day vulnerabilities, data breaches, or unauthorized access.

Clients acknowledge that cybersecurity risk cannot be entirely eliminated and agree that On-Time MSP does not warrant or guarantee absolute security.

Fees for services shall be governed by the applicable service agreement, proposal, or Statement of Work.

Unless otherwise agreed:

• Invoices are due upon receipt.
• Recurring services may be billed monthly in advance.
• Late payments may incur finance charges.
• Services may be suspended for non-payment.

Clients remain responsible for all taxes, fees, and governmental charges associated with services unless otherwise stated.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL WEBSITE CONTENT, SOFTWARE, SERVICES, AND MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

ON-TIME MSP DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, SECURITY, AND UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT OUR WEBSITE OR SERVICES WILL BE ERROR-FREE OR FREE FROM HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ON-TIME MSP SHALL NOT BE LIABLE FOR ANY INDIRECT DAMAGES, INCIDENTAL DAMAGES, SPECIAL DAMAGES, CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION ARISING FROM OR RELATED TO THE USE OF OUR WEBSITE OR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID TO ON-TIME MSP FOR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to defend, indemnify, and hold harmless On-Time MSP, its officers, employees, contractors, affiliates, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the website or services;
• Your violation of these Terms;
• Your violation of any law or third-party rights.

We reserve the right to suspend or terminate access to our website, client portals, or services at any time for:

• Violation of these Terms;
• Security concerns;
• Fraudulent activity;
• Non-payment;
• Conduct harmful to our business or clients.

Termination shall not affect any accrued obligations or liabilities.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising from these Terms or use of our services shall first be addressed through good-faith negotiations.

If a dispute cannot be resolved informally, the parties agree to submit the matter to mediation or binding arbitration in New York, unless otherwise required by applicable law.

We reserve the right to update these Terms at any time.

Changes become effective immediately upon posting to this website.

Continued use of the website or services following changes constitutes acceptance of the revised Terms.

On-Time MSP

505 Route 208 #30
Monroe, NY 10950

Phone: (845) 492-2083

Sales: sales@ontimemsp.com

Support: support@ontimemsp.com

General Inquiries: info@ontimemsp.com

If you have questions regarding these Terms of Service, please contact us using the information above.